PRIVACY POLICY

At Matera Concierge your privacy is very important to us. Please review the below information for an understanding in what detail we might need to give you the best travel experience possible, what we do with that information and who it might be shared with. You have our commitment to be transparent with your personal information and how that data might be shared.

When in communication about travel through Matera Concierge we will request some basic information to be able to try and provide you with the best of our services. These items might include name, contact details, geographical location, likes and dislikes while traveling, budget for spend, etc. Information gathered may come through user interactions with the website, inquiries submitted via the website, direct communication via email and verbal conversations.

We will use the information requested to create a travel itinerary, or activity, based on what is requested. The information shared will be based on the service requested and will be used to understand your personal wants in services through Matera Concierge.

Third-Party sharing only happens with a booking confirmation and would be specific to the activities involved in an itinerary as well as any payments made. Data may be shared with hotels booked, guide services, activities and transportation and when payments are made. This sharing would all be based on needs. Private information will never be shared with unauthorized third parties not involved in the transaction of a personal itinerary. Personal information will never be sold or given for a transaction.

Booking and payments will be completed through a third party provider to ensure that all privacy requirements are met.

If there has been communication with email or phone exchanged you may be in our database for communication via email updates, newsletters or text exchanges with promotional or knowledge related information shared. There will always be an opt-out option.

From time to time, we might review our privacy policy and make changes. If updates are made, we will highlight it on our website and, where appropriate, let you know by email.

If you ever have questions, concerns, complaints or feedback please do not hesitate to reach out via email at info@materaconcierge.com.